Initial configuration & deployment of AI agents

Emerald Bridge LLC specializes in AI Agent deployment for workflow automation, case management, and public sector support. Our designed agent integration solutions help office workers, caseworkers, and intake staff streamline tasks such as form completion, appointment scheduling, and document guidance.

Needs Assessment

  • Intake session to define purpose, tone, boundaries, and target audience

  • Identify which workflows the chatbot will assist with:
    e.g., pre-filing forms, automating steps like email communications, customer, patient or project intake screening, appointment scheduling, document guidance

Prompt Engineering

  • Custom prompt structure (system, assistant, user layers)

  • 10–15 reusable intents or workflows

  • Knowledge base upload (e.g., PDFs, website links, training data)

Deployment Infrastructure

  • Hosted access via secure web link or widget (your choice)

  • Setup of  LLM backend (if not already available)

  • Basic analytics and testing environment (e.g., feedback capture, handoff tracking)

Testing & QA

  • 3 rounds of feedback and refinement

  • User test by 2–3 veteran or admin stakeholders

  • Bug fixes and tuning

OUT OF SCOPE / ADD-ONS

The following are not included, but available as add-ons or custom quotes:

  • SMS, WhatsApp, or phone integration

  • HIPAA-level compliance setup

  • PDF form filling or form generation

  • Live human agent integration

  • Custom analytics dashboards

  • Over 10,000 messages/month

TIMELINE

  • Estimated completion: 7–10 business days from intake session


Ongoing access, support, maintenance, and minor updates

Hosting & Uptime

  • 24/7 uptime monitoring

  • Access via unique URL or embed code

LLM Usage & Bandwidth

  • Up to 10,000 messages/month (fair use)

  • Includes OpenAI API costs or similar (GPT-4o or GPT-3.5 tier)

Light Content Updates

  • Up to 2 content or intent edits/month (e.g., policy change, updated script)

  • One admin user license for accessing chatbot insights

Support & Monitoring

  • Email support within 48 hours

  • Monthly performance summary (upon request)

OUT OF SCOPE / ADD-ONS

The following are not included, but available as add-ons or custom quotes:

  • SMS, WhatsApp, or phone integration

  • HIPAA-level compliance setup

  • PDF form filling or form generation

  • Live human agent integration

  • Custom analytics dashboards

  • Over 10,000 messages/month